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Monday-Friday from 9 a.m.-6 p.m. PT.
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Branches & ATMs
With a network of 5,600+ shared branches and 30,000+ shared CO-OP ATMs, you can quickly find a location to complete your banking needs.
Report lost or stolen card
If your debit or credit card is lost or stolen, report it here to protect your accounts:
Holiday schedule
View our holiday schedule to plan ahead for your branch visit.
How to Report Fraud
To report a scam, suspected fraud, or unauthorized transactions on your account or card, please contact us immediately using one of these methods:
- Use our contact form and a member of our fraud team will reach out to you
- Call us at (707) 545-4000 or 1 (800) 479-7928
- Visit your nearest RCU branch
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Toll-free:
1 (833) 950-0879
Pay your RCU loans and credit cards using a debit card or eCheck. There is no fee for this service.For First Mortgage payments by phone, call:
1 (866) 669-8615
*Fees range from $9.50 to $11.50 with this option, depending on your loan and whether you use the automated system.
A Member Service Representative will be able to advise you of all payment options available for your loan 7am-4pm.
Automated payment services are available 24 hours and allow you to pay your mortgage by eCheck. -
Local:
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Toll-free:
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Local:
(707) 387-3546 ext 65413
Have another question?
Disclosures
The financial professionals at Redwood Wealth Management are registered representatives with LPL Financial (LPL), a registered investment advisor and broker-dealer (Member FINRA/SIPC), and offer securities and advisory services through LPL Financial (LPL). Insurance products are offered through LPL or its licensed affiliates. Redwood Credit Union is not registered as a broker-dealer or investment advisor. Registered representatives of LPL offer products and services using the name Redwood Wealth Management and are employees of Redwood Credit Union. Redwood Credit Union has engaged LPL to offer these products and services through LPL or its affiliates, which are separate entities from, and not affiliates of, Redwood Credit Union. Securities and insurance offered through LPL or its affiliates are:
| Not Insured by NCUA or Any Other Government Agency | Not Credit Union Guaranteed | Not Credit Union Deposits or Obligations | May Lose Value |
Redwood Credit Union (“Financial Institution”) provides referrals to registered representatives of LPL Financial LLC (“LPL”), who are employees of the Financial Institution pursuant to an agreement that allows LPL to pay the Financial Institution for these referrals. This creates an incentive for the Financial Institution to make these referrals, resulting in a conflict of interest. The Financial Institution is not a current client of LPL for brokerage or advisory services. Please visit https://www.lpl.com/disclosures/is-lpl-relationship-disclosure.html for more detailed information.
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Have questions about your account or a specific transaction? Log in to your account to Send a Secure Message.
Have general questions or feedback? Click Send a General Message to submit your request.
We will respond to all messages within 48 hours
PPP Forgiveness Application Deadline
Congress passed The Economic Aid Act which changed the deferment period from 6 months post covered period to 10 months post covered period. For example, if your covered period ended June 30, 2021, under the new guidelines the earliest your first loan payment wouldn’t be due until April 2022, and you have until then to request forgiveness. Please use the following calculation to help you identify when your forgiveness will be due:
- PPP borrowers may select a covered period anywhere from 8 weeks to 24 weeks.
- RCU is automatically calculating your loan due date based on a 24-week covered period, if you intend on using a shorter covered period please inform us immediately as this will impact your due date.
- Your correct deadline will be reflected in your online banking account.
If all or part of your PPP loan is not forgiven, your first loan payment will be due the first of the following month after a decision is made by the SBA.
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