How do I dispute an unauthorized charge on my credit card?

To dispute an unauthorized charge on your card, first contact the related merchant for more details, or a refund. If you still have concerns after contacting the merchant, file a dispute in digital banking, or contact us at 1 (800) 479-7928.

Report Suspected Fraud, a Lost or Stolen Card

Report any RCU card lost or stolen*:

report a lost or stolen card - digital banking

Activate or report a lost/stolen debit card by phone:

1 (888) 782-2228

Activate or report a lost/stolen credit card (personal) by phone:
Note: Also used to request a new PIN.

1 (866) 300-8423

Activate or report a lost/stolen credit card (business) by phone:
Note: Also used to request a new PIN.

1 (844) 491-2997

24hour account access online:

RCU digital banking **

RCU mobile App

24-Hour Telephone Teller
Get free 24-hour automated access to your account by phone:

(707) 576-5000 or 1 (800) RCU-4030.

* Cards reported stolen/suspected fraud or lost will be blocked from use. To receive a new card, you must contact RCU during business hours.

** If you are not already enrolled, digital banking requires a valid user ID and password. Register here

Report RCU debit card fraud:

If you suspect fraudulent activity on your RCU card or account, please contact RCU immediately: 1 (800) 479-7928