Report a lost or stolen credit or debit card

To report a lost/stolen credit or debit card you have the following options:

Activate or Report a Lost/Stolen Debit Card

1 (866) 300-8423

Activate or Report a Lost/Stolen Credit Card (Consumer)
Note: Also used to request a new PIN.

1 (866) 300-8423

Activate or Report a Lost/Stolen Credit Card (Business)
Note: Also used to request a new PIN.

1 (866) 300-8423

> Online Banking - Report Lost or Stolen

> Mobile Banking - Report Lost or Stolen

Report a Lost or Stolen Card - RCU Online Banking

Follow the instructions on the page. Select the card(s) you will be reporting lost or stolen.

Report a Lost or Stolen Card page

You have the option to freeze or close your debit card or credit card:

Freeze Card

If your card has been misplaced, freezing it will block all transactions. Once your card is found, it can be unfrozen again. To unfreeze it, go to the Manage Cards menu and select on Card Controls/Alerts. If your card is not found or has had fraudulent activity on it, you can close it here at any time.

Card is Frozen confirmation message.

Close Card

Closing your card will make it immediately inoperative and will block all transactions related to it. This cannot be undone. If you choose to close your card, RCU will automatically mail you a new one (with a new number) within 2-4 business days to the address on file. Or, if you prefer, you can visit a branch to request and and receive a new card.

If you choose to close your card, you will need to answer a few questions about the card:

Was this card/card number lost or stolen?
Was there fraud?
How would you like to receive your new card?

Please verify your information and submit your card cancellation.

Report a Lost or Stolen Card confirmation page.

By completing this process, your card will be canceled immediately. A confirmation email will be sent to the address we have on file with information about your new card and what to do if you suspect fraud. If your canceled card is registered for a mobile wallet such as Apple Pay^® or Google Pay^™, please be sure to delete it from your device and add your new card.

Managing Freeze Card Options

If your card has been misplaced, freezing it will block all transactions. Once your card is found, it can be unfrozen again. To adjust your card settings select Manage Cards and choose Card Alerts/Controls from the dropdown menu.

Select the card you would like to freeze and select "Yes" under Freeze card. All transactions will be declined. Save your changes.

Card Alerts/Controls select Freeze Card

Report a Lost or Stolen Card (Freeze Card) - RCU Mobile App

Login to the RCU mobile app and open the main menu. Select Manage Cards and choose Report Lost or Stolen from the dropdown menu.

There are three steps to complete the card cancellation process or to freeze your card. Follow the instructions listed within each step.

Select the card(s) you will be reporting lost or stolen.

Report Card Lost/Stolen - Step 1 of 3

Once the card is selected you can choose Freeze Card or Close Card.

Freeze Card: If your card has been misplaced, freezing it will block all transactions. Once your card is found, it can be unfrozen again.
Close Card: Closing your card will make it immediately inoperative and will block all transaction related to it. This cannot be undone.

Step 1 - Report a Card Lost or Stolen Questions Freeze Card

Select Freeze Card

If you choose to freeze your card you will need to choose a contact method. You will receive an alert when the card is declined. After you have chosen an alert contact method, please hit the save button.

Choos a contact method Your card has been frozen.

You can turn on or off the freeze card settings. To unfreeze your card go to Manage Cards and Card Alerts & Controls.

Select the card you would like to unfreeze.

Visa Card Alerts & Controls select card

You can now adjust the Freeze Card settings.

Freeze Card Settings

Select Close Card

If you select Close Card, you will need to answer a few questions about the card:

Was this card Lost or Stolen?
Was there Fraud?
How would you like to receive your new card?

Please verify your information and confirm your cancellation.

Step 2 of 3 Confirm Information

By completing this process, your card will be canceled immediately. A confirmation email will be sent to the address we have on file with information about your new card and what to do if you suspect fraud. If your canceled card is registered for Apple Pay^®, please be sure to delete it from your device and add your new card.

Apple^®, the Apple logo, and Apple Pay^® are trademarks of Apple Inc., registered in the U.S. and other countries.