I sent money using RCUpay, and forgot the security word. What should I do?
Important information about RCUpay transactions:
- Your recipient must claim the funds within 10 calendar days. If the recipient doesn't pick up their funds within 10 calendar days, the transaction will be canceled, and the funds will be deposited back into the sender’s account.
- Please make sure your email address is current. Email communications about the status of the RCUpay payment are sent until the funds have been claimed. If you need to update your email address, go to Profile & Settings and update your profile Contact Info.
This article covers the following topics:
Mobile Process
If you're using a mobile device, follow the steps below. For computers, go to the desktop steps
On the bottom menu, select Move Money.
Select Send Money (RCUpay).
The security word you chose is displayed with pending transactions. Please also confirm the email address or cell phone number you entered.
By tapping on the transaction, you can view additional RCUpay details, including your security word, and resend the notification text or email to your recipient.
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After tapping the transaction, scroll to see the security word you chose.
Need help resending the notification text or email to your recipient? Follow the steps for I sent money through RCUpay and my text or email were not received.
Note: You will still need to provide them the security code separately.
Recurring RCUpay transactions
Tap the Scheduled tab.
The security word you chose is displayed with pending transactions. Please also confirm the email address or cell phone number you entered.
By tapping on the transaction, you can view additional RCUpay details, including your security word, and resend the notification text or email to your recipient.
After tapping the transaction, scroll to see the security word you chose.
Need help resending the notification text or email to your recipient? Follow the steps for I sent money through RCUpay and my text or email were not received.
Note: You will still need to provide them the security code separately.
Desktop Process
If you're using a computer, follow the steps below. For mobile devices, go to the mobile steps
Select Move Money from the top navigation.
Select the Send Money (RCUpay) option in the left sidebar.
One-time RCUpay transactions
Select History to review the details of your RCUpay transaction.
The security word you chose is displayed with pending transactions. Please also confirm the email address or cell phone number you entered.
Need help resending the notification text or email to your recipient? Follow the steps for I sent money through RCUpay and my text or email were not received.
Note: You will still need to provide them the security code separately.
Recurring RCUpay transactions
Select Scheduled to review the details of your RCUpay transaction.
The security word you chose is displayed with pending transactions. Please also confirm the email address or cell phone number you entered.
Need help resending the notification text or email to your recipient? Follow the steps for I sent money through RCUpay and my text or email were not received.
Note: You will still need to provide them the security code separately.
