I sent money through RCUpay and my texts were not received.
If your RCUpay recipient did not receive the text you sent, you can resend it following these steps.
This article covers the following topics:
Mobile
If you're using a mobile device, follow the steps below. For computers, go to the desktop steps
Log in to the RCU mobile app and select Move Money from the bottom menu.
On the next screen, select RCUpay (Send Money).
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One-time RCUpay transactions
Under the History tab, you will find a list of your one-time RCUpay transactions that have not been claimed.
Find the transaction you wish to resend a text for.
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Confirm the cell phone number or email you used to send the funds.
You can resend the RCUpay text by selecting Resend text after selecting the transaction with the pending status.
Note: you will only be able to resend a text if the status is pending. Once the transaction is complete, the Resend text option is not available.
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Recurring RCUpay transactions
Recurring RCUpay transactions that have not been claimed can be found under the Scheduled tab.
Find the transaction you wish to resend a text for.
Confirm the cell phone number or email you used to send the funds.
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You can resend the RCUpay text by selecting Resend notification after selecting the transaction with the pending status.
Note: you will only be able to resend a text if the status is pending. Once the transaction is complete, the Resend notification is not available.
Desktop
If you're using a computer, follow the steps below. For mobile devices, go to the mobile steps
Log in to the digital banking and select Move Money from the top menu.
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On the left side of the screen, under Transfers and Payments, choose RCUpay.
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One-time RCUpay transactions
Under the History tab, you will find a list of your one-time RCUpay transactions that have not been claimed. Find the transaction you wish to resend a text for.
Confirm the cell phone number or email you used to send the funds.
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You can resend the RCUpay text by selecting Resend text after identifying the transaction with the pending status.
Note: you will only be able to resend a text if the status is pending. Once the transaction is complete, the Resend text option is not available.
.png)
Recurring RCUpay transactions
Under the Scheduled tab, you will find a list of your recurring RCUpay transactions that have not been claimed. Select the transaction you wish to resend a text for.
Confirm the cell phone number or email you used to send the funds.
You can resend the RCUpay text by selecting Resend notification after selecting the transaction with the pending status.
Note: you will only be able to resend a text if the status is pending. Once the transaction is complete, the Resend notification option is not available.
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