The transition of investment accounts from CFS to LPL Financial is still in process. During this time, balances shown may contain duplicative or missing information. From the “details” screen, check the “Balance as of date” to confirm that you are looking at the most current total. If you feel balances are incorrect, please contact your advisor directly at (707) 576-5040 for current balance information.

For any questions or questions, please continue to contact your financial advisor.

Your advisor is your primary contact for any questions or concerns you may have during this transition.

Yes, you will be able to continue to use RCU digital banking to view and access your investment accounts online or in the RCU app. If you have relationships with AssetMark, Morningstar, SEI, or Orion, please reach out to your advisor at (707)576-5040 to discuss alternate options for viewing your accounts online.

Yes. In most cases, electronic tools will be utilized for completing account transfer paperwork. If this is not an option for you, we will arrange for you to sign the necessary forms via wet signature.

Additional signatures may be needed depending on the registration type of your account. Normally any trust or business account will need additional signatures. Other forms may be requested by your advisor. We will reach out to help you through the process.

Yes. Following the termination of the relationship with CUSO Financial Services^® on September 20, 2024, your advisor will contact you to obtain the necessary signatures to update your information and complete the account transition.

The amount of paperwork required will depend on your specific account and the number of accounts you hold. Your advisor and Member service team will provide details and the next steps.

You will receive new account paperwork along with the necessary disclosures and prospectuses. Some disclosures may be mailed until your request for paperless communication is processed.

Members will continue working with their current financial advisor to facilitate a smooth transition. In the event of a change, you will be notified directly.

RCU is transitioning to LPL Financial to enhance investment and wealth management services for Members. We chose LPL Financial based on the following considerations:

• Top Independent Broker/Dealer: LPL is the leading independent broker/dealer^* in the United States.
• Enhanced Relationships: The alignment with LPL allows Redwood Wealth Management to maintain high-touch relationships for better service delivery.
• Comprehensive Financial Services: Your Redwood Wealth Management Financial Advisors will continue to offer a full range of financial instruments including stocks, bonds, mutual funds, annuities, insurance, state-of-the-art technology, and objective investment research.
• Investment in Technology: LPL allocated $450 million annual budget to technology advancements.

^*As reported by Financial Planning magazine, 1996-2023, based on total revenue.

After careful evaluation of various factors including Member service, technology systems, and the potential for enhanced collaboration, RCU selected LPL Financial. This decision was based on LPL’s ability to provide a broad range of investment products and services on a streamlined platform.

For most brokerage relationships, the fee structures will be similar. For most advisory accounts, the fee schedules will stay the same. Your advisor will provide specific information on any applicable fees as the transition date approaches.

Yes. Your advisor will ensure that your existing distribution strategies are maintained on the new LPL platform. For accounts requiring annual Required Minimum Distributions (RMDs), new instructions will be established to continue distribution as needed.

For many brokerage relationships directly with a mutual fund or annuity company, the impact is minimal. The primary change is the broker/dealer of record, transitioning from CUSO Financial Services, L.P.^®, to LPL Financial, which is mainly an operational adjustment. As a result, your investment statements will remain similar to their current format.

Yes. For most Members, the investments, asset allocation models, and money managers will remain unchanged. If an investment or account cannot be transferred, your advisor will discuss alternative options with you.

The packets mailed from CUSO Financial Services^® are required legal notices regarding our transition from CUSO Financial Services^® to LPL Financial. If you hold multiple investment accounts, you may receive a packet for each account, as each account must be notified individually. No action is required if you wish to continue with your advisor at RCU.

Yes. You can choose to receive statements via email or electronically through the LPL client portal after the transition.

In most instances, your investments, allocations, and models will remain the same. If changes are necessary, your advisor will discuss suitable alternatives with you.