Security Incident Updates & Information Center
Check this page for the latest information on our operations and service availability. This will be updated as services come back online.
Important Information
Dear Members,
We’re experiencing technical issues that have made many of our systems unavailable. We apologize for the inconvenience and I want to assure you that Redwood Credit Union remains financially safe, secure, and stable. We are working to identify the cause of these issues and resolve this outage as soon as possible. We will share further information as it becomes available. Thank you for your patience.
Overview of incident
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Impact at a glance
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FAQ
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| Available | Limited Functionality | Unavailable |
| Branches | Fee reimbursements | Transaction history |
| Chat | Wire Transfers | Internal ACH |
| Chat | Wire Transfers | Internal ACH |
| Call center | ACH for bills | External ACH |
| Debit card transactions | 24/7 automated phone banking | Credit card transactions |
| Fraud experience team | Account closures | Zelle, Paypal, Venmo, etc. |
| Loan payments | ATM | Check orders |
| Direct deposit | Cash advance | |
| Check & Cash deposits | Checks | |
| Writing RCU checks | ||
| Certificate accounts | ||
| Skip-a-Pay | ||
| eStatements | ||
| New accounts | ||
| New loans | ||
| COTS | ||
| Credit card balance transfers | ||
| Statements | ||
| Scheduling appointments | ||
| RCUAS | ||
| RCUIS | ||
| Wealth management | ||
| RCUCF donations | ||
| Grove Cafe | ||
| RDC | ||
| POS | ||
| Payroll | ||
| ATB |
FAQ
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Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
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Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
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Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
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Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
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Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
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Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Contact Us
- Chat
- Message
- Dedicated hotline
- Branch locator
PPP Forgiveness Application Deadline
Congress passed The Economic Aid Act which changed the deferment period from 6 months post covered period to 10 months post covered period. For example, if your covered period ended June 30, 2021, under the new guidelines the earliest your first loan payment wouldn’t be due until April 2022, and you have until then to request forgiveness. Please use the following calculation to help you identify when your forgiveness will be due:
- PPP borrowers may select a covered period anywhere from 8 weeks to 24 weeks.
- RCU is automatically calculating your loan due date based on a 24-week covered period, if you intend on using a shorter covered period please inform us immediately as this will impact your due date.
- Your correct deadline will be reflected in your online banking account.
If all or part of your PPP loan is not forgiven, your first loan payment will be due the first of the following month after a decision is made by the SBA.
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