Online Membership Application Issues (Troubleshooting) - I Can't Open an Account Online

We apologize if you are having issues applying for a Membership online. Below we have listed some helpful tips which may resolve some of the online issues that can occur. If you have additional questions, you may call our Member Service Center at 1-800-479-7928 (Hours: M-F 7am to 8pm, Sat 8am to 5pm).

To report a suspected fraud, a lost or stolen card after regular hours, please visit our contact us page.

Browser Issues: Cookies and Pop-Up Blockers

If you do not accept cookies, you may be unable to use many features of our site, including online products and services. For example, you will not be able to access our online banking services if all cookies are blocked. In addition, if you only block third-party cookies you will not be able to access Bill Pay, RedwoodRewards Plus, loan applications, Visa online access and eStatements within RCU Online banking. Please view our our Privacy Policy for more information.

Below is a list of articles which can help you adjust your browser settings:

Content Deleting After Submission

If your information keeps deleting after you have clicked submit you may have a firewall issue. A firewall is part of a computer system or network that is designed to block unauthorized access while permitting outward communication. Many companies have restricted firewalls which do not allow you to fill out private forms within their network.

Finished Loan Application - Applying for RCU Membership

If you have applied for a Redwood Credit Union loan and now you are having issues applying for a Membership please call our Member Service Center at 1-800-479-7928.

To join or to open a Business, Trust, or other type of account; you can also stop by any of our branch locations.