Security. Privacy. Safety.
Here for you every step.
Recognizing and Avoiding Scams
Redwood Credit Union is your partner in security and we take extensive measures to protect your accounts.
Explore our Security Center to learn more about fraud, with information about the latest scams, how we ensure your privacy and how you can take an active role in safeguarding your information!
Take additional steps to protect your account. Learn more about our commitment to you, RCU’s Zero Liability Guarantee
Wire Fraud
- I’ve received a wire from someone I do not know. They need me to send the funds somewhere. What is the risk?
- I am being asked to wire someone money. How do I know this is legitimate?
- A loved one is in trouble. They need me to wire money to someone to get out of a tight spot. How do I know this isn’t fraud?
Check Fraud
- I received a check in the mail that I was not expecting. How do I know if it is legitimate?
- I received a check from a new employer I met online. The employer needs me to send money back. How can I verify the check?
- What is the risk of depositing a check into my account if I do not know the status of the check?
Debit Card Fraud
- What should I do if I receive notification that my credit or debit card has been compromised?
- How do I report fraud on my credit, debit, or ATM card
- What is the risk of giving someone my credit, debit, or ATM card?
- How long does it take to reverse a fraudulent debit card transaction?
Online Banking and Mobile Banking Fraud
- I’m applying for an online loan and they need my online banking username and password. Should I share it?
- A friend wants to pay off my credit card and is asking for my online banking password. Should I let them?
- I do not keep a high balance in my account. If I have no money for someone to take, what is the risk of giving that person access to my online banking?
- What is the risk of giving someone access to my online banking?
- How can I keep my online banking secure?
Debit Card Fraud
- What should I do if I receive notification that my credit or debit card has been compromised?
- How to report fraud on your debit, credit or ATM card.
- What is the risk of giving someone my credit, debit, or ATM card?
- How long does it take to reverse a fraudulent debit card charge?
- Report a lost or stolen Credit, Debit or ATM card
- What is the credit, debit, and ATM card dispute process?
- How do I change my Debit or ATM card PIN?
Protect Yourself
- What is a SIM swap scam and how can I protect myself?
- What do I do if my personal information has been compromised due to a data breach?
- Tips for creating a strong password
- What precautions should I take to keep my account information safe?
- How can I protect myself from credit card theft and what can I do if my card is lost or stolen?
- What are Alerts in online banking?
- Are there Default Alerts I can use in RCU Online banking?
- How can I tell for sure if my connection is actually running in secure mode?
- How can I change my personal information in online banking?
- How do I change my RCU Online banking challenge (security) questions, username or password?
- How can I get a copy of my credit report?
- How long should I keep financial documents before shredding them?
- What is a Shred-A-Thon?
- How can I report a suspicious email?
Types of Fraud
- Card Cracking Scam Information
- Cashier’s Check Scam Information
- How do the criminals doing the phishing know I have an account with Redwood Credit Union?
- What should I do if I’m suspicious of e-mail bearing the Redwood Credit Union logo?
- Holiday Online Fraud and Scam Alert
- Avoid Holiday Online Fraud and Scams
- Email, Text or Phone Scams
- What Are Some Common Email Scams?
- I received an email from the Better Business Bureau and/or the AICPA asking me to click on a link to see the complaint that was filed against me? Is this legitimate?
- What is ATM tampering and how can I protect myself?
- How can I tell whether a website is legitimately owned by RCU?
- How can I avoid being a victim of a fake check scam?
- How can I protect myself when it comes to my mail?
- What should I do if I think I or a family member is a victim of Elder Abuse?
Additional Tips
- Online Security Policy
- Your Security | Keeping Your Accounts Safe
- What is ATM tampering and how can I protect myself?
- I have a Secured Visa Card with RCU. If I get an unsecured credit card and cancel the Secured Card, then I can transfer the card number to the new one?
- How do I change my RCU Online banking challenge (security) questions, username or password?
- Is Mobile Banking secure?
- How do I change my security questions in online banking?
- RCU Security and Privacy Programs
- Share Secured Loan Calculator
- How do I select a Security Picture and Security Phrase in RCU Online banking?
PPP Forgiveness Application Deadline
Congress passed The Economic Aid Act which changed the deferment period from 6 months post covered period to 10 months post covered period. For example, if your covered period ended June 30, 2021, under the new guidelines the earliest your first loan payment wouldn’t be due until April 2022, and you have until then to request forgiveness. Please use the following calculation to help you identify when your forgiveness will be due:
- PPP borrowers may select a covered period anywhere from 8 weeks to 24 weeks.
- RCU is automatically calculating your loan due date based on a 24-week covered period, if you intend on using a shorter covered period please inform us immediately as this will impact your due date.
- Your correct deadline will be reflected in your online banking account.
If all or part of your PPP loan is not forgiven, your first loan payment will be due the first of the following month after a decision is made by the SBA.
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